Common questions answered

Frequently Asked Questions

We get it — buying from a new store raises questions. Here are honest answers to the ones we hear most often.

Yes. CartClick is a registered limited liability company based in Sheridan, Wyoming (30 N Gould St, Ste R, Sheridan, WY 82801). We have a real team, a real US phone number ((866) 322-3120), and a real customer support operation that responds to every message within 24 hours. We've fulfilled over 25,000 orders across more than 40 countries. You can read more about our company on our About page or learn about the people behind every order on our Team page. We also publish regular updates on the CartClick blog.
Every order comes with a tracking number. Once your order ships, you'll receive an email with your tracking information and a link to follow your package in real time. If you haven't received your tracking info, email us at [email protected] and we'll get it to you right away. For more details about our shipping process, check out our shipping article.
We offer a generous return window on all purchases. If you're not satisfied with your order for any reason, contact our support team and they'll walk you through the return process step by step. There are no restocking fees and no trick requirements. Once we receive your return, refunds are processed within 3–5 business days to your original payment method. Read the full details on our Our Promise page.
You can reach us two ways: email [email protected] or call (866) 322-3120. Our support team responds within 24 hours, seven days a week. Every message is read by a real person, and over 95% of tickets are fully resolved within 48 hours. Learn more about our support commitment on our customer support article.
We ship worldwide to over 40 countries. Every order ships free — no minimum purchase required, no surprise fees at checkout. The price you see on the product page is the price you pay. For more about our shipping operations, visit our How We Work page.
For US orders, delivery typically takes one to two weeks. International shipping times vary depending on your location, but every order includes a real tracking number so you can follow your package from our warehouse to your door. If your order is delayed or you have questions about delivery, our support team is here to help — just email [email protected].
Absolutely. We use PCI-compliant payment processors with industry-standard encryption to protect your financial information. We never store your credit card details on our servers. We support major credit cards, debit cards, and other secure payment methods. Your checkout is fully encrypted and your data is safe. For more about how we operate, visit our About page.
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Our support team responds within 24 hours, seven days a week.

[email protected] · (866) 322-3120

CartClick LLC · 30 N Gould St, Ste R, Sheridan, WY 82801